Refund Policy
Last Updated: 2 Feb 2025
1. Introduction
At FirstClassParking.uk, we strive to provide excellent service and ensure customer satisfaction. This refund policy outlines the conditions and procedures for refunds on parking bookings and related services.
2. General Refund Conditions
2.1 Eligible Bookings
Refunds are only provided for cancellations made within the specified timeframes. No refunds will be issued for:
- Customer errors in booking dates, times, or locations
- Wrong vehicle registration details provided
- Customer arriving outside booked time slots
- Customer parking in wrong spaces
- Any other issues caused by customer actions or errors
2.2 Non-Refundable Items
The following are not eligible for refunds:
- Booking fees
- SMS notification charges
- Insurance fees
- Special service fees
- No-show bookings
3. Cancellation and Refund Schedule
3.1 Standard Bookings
- More than 24 hours before start time: 100% refund
- 12-24 hours before start time: 75% refund
- 6-12 hours before start time: 50% refund
- Less than 6 hours before start time: No refund
- After booking start time: No refund
3.2 Long-Term Bookings (30+ days)
- More than 7 days before start: 100% refund
- 3-7 days before start: 75% refund
- 1-3 days before start: 50% refund
- Less than 24 hours before start: No refund
- Partial refunds for early termination: Pro-rata minus 20% administration fee
3.3 Special Event Parking
- More than 7 days before event: 90% refund
- 3-7 days before event: 50% refund
- Less than 3 days before event: No refund
4. Refund Process
4.1 How to Request a Refund
- Log into your FirstClassParking.uk account
- Navigate to ‘My Bookings’
- Select the booking to cancel
- Click ‘Request Refund’
- Follow the prompts to complete the request
4.2 Alternative Request Methods
- Online Form: Available on our website
4.3 Required Information
- Booking reference number
- Reason for refund
- Original payment method
- Contact details
5. Processing Time
5.1 Refund Approval
- Standard requests: 1-2 business days
- Complex cases: Up to 5 business days
5.2 Payment Processing
- Credit/Debit cards: 3-5 business days
- PayPal: 1-3 business days
- Bank transfers: 3-7 business days
6. Special Circumstances
6.1 No Refund Circumstances
Refunds will NOT be provided for any issues arising from customer actions, including but not limited to:
- Incorrect booking details entered by customer
- Wrong dates or times selected
- Incorrect vehicle information provided
- Customer arriving late or outside booked time slot
- Customer parking in wrong location or space
- Customer unable to find parking location using provided directions
- Customer failing to follow parking instructions
- Vehicle breakdown or personal circumstances preventing parking use
6.2 Force Majeure Events
Refunds for events beyond our control:
- Natural disasters
- Severe weather conditions
- Government restrictions
- Public emergencies
- Each case evaluated individually
6.3 Customer Service Issues
- Service quality issues evaluated case-by-case
- Compensation may exceed standard refund amounts
- Evidence may be required
7. Exceptions and Special Cases
7.1 Corporate Accounts
- Custom refund terms may apply
- Volume-based considerations
- Account-specific agreements honored
7.2 Special Promotions
- Promotional bookings may have different terms
- Discount codes may affect refund amounts
- Special event terms take precedence
8. Dispute Resolution
8.1 Refund Disputes
If you disagree with a refund decision:
- Contact customer service
- Provide additional information
- Request supervisor review
- Appeal process available
8.2 Resolution Timeline
- Initial response: 24-48 hours
- Investigation period: Up to 5 business days
- Final decision: Within 10 business days
9. Contact Information
For refund-related inquiries:
- Email: info@firstclassparking.uk
10. Policy Updates
- This policy may be updated periodically
- Changes will be posted on our website
- Major changes will be communicated via email
- Previous versions available upon request
11. Additional Information
11.1 Currency
- All refunds processed in original payment currency
- Exchange rate variations not compensated
- Bank fees may apply to international refunds
11.2 Documentation
- Keep all booking confirmations
- Save cancellation confirmations
- Document any service issues
- Retain all correspondence
