GDPR Privacy Policy

Last Updated: 2 Feb 2025

1. Introduction

FirstClassParking.uk (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, process, and store your personal data in accordance with the General Data Protection Regulation (GDPR).

2. Data Controller

FirstClassParking.uk is the data controller responsible for your personal data:

Company Name: YS ELITE LTD

3. Data Protection Officer

Our Data Protection Officer (DPO) can be contacted at:

Email: [DPO Email]
Phone: [DPO Phone Number]
Address: [DPO Address]

4. Personal Data We Collect

We collect and process the following categories of personal data:

4.1 Information You Provide Us

Name and contact details
Vehicle information (registration number, make, model)
Payment information
Booking preferences and history
Account login credentials
Communication preferences
Correspondence with us

4.2 Information We Automatically Collect

IP address
Browser type and version
Device information
Location data
Website usage data
Cookies and similar technologies (as detailed in our Cookie Policy)

5. Legal Basis for Processing

We process your personal data on the following legal bases:

5.1 Contract Performance

Processing booking requests
Managing your account
Processing payments
Providing customer support

5.2 Legal Obligations

Maintaining business records
Complying with tax regulations
Responding to legal requests
Preventing fraud

5.3 Legitimate Interests

Improving our services
Marketing our services
Analyzing website usage
Maintaining service security

5.4 Consent

Marketing communications
Cookie usage
Newsletter subscriptions

6. How We Use Your Data

We use your personal data for:

Processing and managing parking bookings
Account management
Payment processing
Customer service
Marketing communications (with consent)
Service improvement
Security and fraud prevention
Legal compliance
Statistical analysis

7. Data Sharing and Recipients

We may share your data with:

7.1 Service Providers

Payment processors
IT service providers
Customer support services
Marketing services
Analytics providers

7.2 Legal Requirements

Law enforcement agencies
Government authorities
Regulatory bodies
Courts

8. International Data Transfers

When we transfer personal data outside the EU/EEA, we ensure appropriate safeguards are in place through:

EU Standard Contractual Clauses
Adequacy decisions
Binding corporate rules
Other legally approved mechanisms

9. Data Retention

We retain your personal data for:

Active accounts: Duration of the account plus 6 years
Booking information: 6 years after last booking
Marketing data: Until consent withdrawal
Financial records: 7 years (legal requirement)

10. Your Rights

Under GDPR, you have the following rights:

10.1 Access

Request a copy of your personal data
Verify the lawfulness of processing

10.2 Rectification

Correct inaccurate data
Complete incomplete data

10.3 Erasure

Request deletion of personal data
Withdraw consent

10.4 Restriction

Limit processing of your data
Temporarily prevent processing

10.5 Portability

Receive your data in a structured format
Transfer data to another provider

10.6 Objection

Object to processing
Stop direct marketing

11. Security Measures

We implement appropriate technical and organizational measures including:

Data encryption
Access controls
Regular security assessments
Staff training
Incident response procedures
Backup systems

12. Data Breaches

In case of a personal data breach, we will:

Notify the relevant supervisory authority within 72 hours
Inform affected individuals if high risk
Document all breaches
Implement remedial measures

13. Automated Decision Making

We use automated decision-making for:

Fraud prevention
Booking availability
Pricing optimization

You have the right to:

Obtain human intervention
Express your point of view
Contest automated decisions

14. Children’s Privacy

We do not knowingly collect or process data from children under 16 without parental consent.

15. Updates to This Policy

We may update this policy periodically. Changes will be posted on this page with a new “Last Updated” date.

16. Complaints

You have the right to lodge a complaint with:

Our DPO
The Information Commissioner’s Office (ICO)
Your local data protection authority

17. Contact Information

For privacy-related inquiries:

Email: info@firstclassparking.uk

18. Additional Information

18.1 Cookies and Tracking

Please refer to our separate Cookies Policy for detailed information about our use of cookies and similar technologies.

18.2 Marketing

We will only send you marketing communications with your explicit consent. You can withdraw consent at any time.

18.3 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.