Terms and Conditions

Last Updated: 2 Feb 2025

1. Introduction

Welcome to FirstClassParking.uk. These Terms and Conditions (“Terms”) govern your use of FirstClassParking.uk (the “Website”) and the parking services we provide. By using our Website or services, you agree to these Terms in full. If you disagree with any part of these Terms, please do not use our Website or services.

2. Definitions

• “Service” refers to the parking booking and management services provided by FirstClassParking.uk
• “User,” “You,” and “Your” refer to the person or entity using our Website or services
• “We,” “Us,” and “Our” refer to FirstClassParking.uk
• “Booking” refers to a parking space reservation made through our Website
• “Vehicle” refers to any motor vehicle for which a parking space is booked

3. Service Description

3.1 Booking Service

We provide an online platform for booking parking spaces at various locations. All bookings are subject to availability and our acceptance.

3.2 Accuracy of Information

While we strive to ensure the accuracy of all information on our Website, we cannot guarantee that all information is complete or current.

4. User Obligations

4.1 Account Registration

To use our services, you must:

• Be at least 18 years old
• Register with accurate, current, and complete information
• Maintain and update your account information
• Keep your login credentials confidential
• Notify us of any unauthorized account use

4.2 Vehicle Information

You must:

• Provide accurate vehicle registration details
• Update vehicle information if changes occur
• Only park the registered vehicle in the booked space

4.3 Parking Rules

You agree to:

• Park only in designated spaces
• Adhere to all parking location rules
• Display any required permits or confirmations
• Arrive and depart at the booked times
• Not block other vehicles or access ways

5. Booking and Payment

5.1 Booking Process

• Bookings are only confirmed after payment
• Booking confirmations will be sent via email
• Booking modifications are subject to availability

5.2 Payment Terms

• All prices include VAT where applicable
• Payment must be made in advance
• We accept [list payment methods]
• Prices may change without notice

5.3 Cancellations and Refunds

• Cancellations must be made [X] hours before booking start
• Refund amount depends on notice period
• No refunds for unused portions of bookings
• Force majeure events may affect refund policy

6. Liability

6.1 Our Liability

We are responsible for:

• Providing the booked parking space
• Maintaining reasonable access to the space
• Processing bookings accurately

6.2 Limitation of Liability

We are not liable for:

• Vehicle damage or theft
• Personal injury or loss
• Indirect or consequential losses
• Technical website issues
• Third-party actions
• Events beyond our reasonable control

6.3 Your Liability

You are responsible for:

• Vehicle security
• Personal belongings
• Following parking rules
• Any damage caused to facilities
• Accurate booking information

7. Insurance and Security

• We recommend maintaining appropriate vehicle insurance
• We do not provide additional insurance coverage
• Security measures vary by location
• CCTV may be in operation where indicated

8. Privacy and Data Protection

• We process personal data as per our Privacy Policy
• We comply with GDPR requirements
• Our Cookie Policy governs website tracking
• You have rights regarding your personal data

9. Intellectual Property

• Website content is our intellectual property
• You may not copy or reproduce content
• Trademarks and logos are protected
• User content remains your property

10. Termination

We may terminate or suspend access to our service immediately if you:

• Breach these Terms
• Provide false information
• Misuse our services
• Fail to pay for services
• Engage in fraudulent activity

11. Changes to Terms

• We may modify these Terms at any time
• Changes will be posted on this page
• Continued use implies acceptance
• Major changes will be notified via email

12. Force Majeure

We are not liable for failure to perform due to:

• Natural disasters
• Government actions
• War or terrorism
• Strikes or labor disputes
• Technical failures
• Other events beyond our control

13. Complaints and Disputes

13.1 Complaint Process

• Contact customer service first
• Provide booking reference
• Allow [X] days for response
• Escalation process available

13.2 Dispute Resolution

• UK law governs these Terms
• English courts have jurisdiction
• Alternative dispute resolution available
• Small claims process for eligible disputes

14. Severability

If any provision of these Terms is found invalid:

• Remaining provisions stay in effect
• Invalid provision will be modified
• Original intent will be preserved

15. Contact Information

For all inquiries regarding these Terms:

• Email: info@firstclassparking.uk

16. Additional Terms

16.1 Business Customers

Additional terms may apply for:

• Corporate accounts
• Bulk bookings
• Long-term parking
• Special arrangements

16.2 Special Requirements

• Disabled parking requirements
• Electric vehicle charging
• Oversized vehicles
• Special assistance needs

17. Acknowledgment

By using our Website or services, you acknowledge that:

• You have read these Terms
• You understand your obligations
• You agree to be bound by these Terms
• You are authorized to accept these Terms